Privacy Policy

> **Note:** [CLIENT TO REVIEW] — Please review and customize this policy according to your company's official privacy practices.

Last updated: January 2025

1. Information We Collect We collect information directly provided by guests when making a booking, requesting information, or registering for our concierge services. This includes: - Full Name - Contact Phone Number & Email Address - NID / Passport Number (for identity verification at check-in) - Payment transaction identifiers (bKash, Nagad, SSLCommerz)

2. How We Use Your Information Your data is used strictly for operational and hospitality purposes: - Processing room reservations and confirming payments - Communicating check-in instructions and itinerary details via SMS or WhatsApp - Ensuring property security and regulatory compliance in Bangladesh

3. Data Protection & Privacy We implement robust encryption and secure server practices to protect guest personal records. We never sell, rent, or trade guest personal data to third-party advertisers.

4. Contact Us For any privacy inquiries or record update requests, please contact our administrative desk at the email address listed in our contact directory.